RAG SYSTEMS

Company knowledge. Answers you can trace.

Make enterprise documents searchable with RAG. Retrieve relevant information from authorised sources and use it to ground AI responses in company knowledge.

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Retrieval-augmented generation, or RAG, finds relevant information in your sources before the model answers a question. It supplies context at response time, rather than retraining the model’s weights for every document.

01

01 — Prepare the knowledge.

PDFs, office documents and suitable data sources are processed with their content, versions and access rules. Extraction and document structure affect answer quality, particularly when sources contain tables, scanned pages or technical terminology.

  • Source and data quality review
  • Document sections and metadata
  • Update and deletion workflows

A useful answer begins with a readable, current source.

02

02 — Find relevant, authorised information.

The system searches for and ranks passages relevant to the user’s question. Permissions are designed into retrieval and response generation: indexing a document does not mean every user should be able to see it.

  • Semantic and keyword search
  • Source permission filters
  • Relevant context selection

Unavailable information and information outside a user’s permissions require deliberate handling.

03

03 — Generate the answer and evaluate it.

The model uses retrieved content to produce an answer with appropriate references. RAG does not eliminate incorrect answers: missing sources, outdated documents and poor matches can still affect results. Evaluation with real questions and clear handling of insufficient context are essential.

  • Source relevance and answer accuracy
  • Clear responses when context is insufficient
  • Latency, cost and quality monitoring

Fluency alone is not a measure of quality.

08 — FROM KNOWLEDGE TO ANSWERS / RAG

How does AI work with your company’s knowledge?

For each question, the system retrieves relevant information from permitted sources. AI uses that context to prepare an answer you can trace back to its source.

  1. 01

    Connect sources

    Define documents, databases and access permissions.

  2. 02

    Prepare knowledge

    Make information searchable by its meaning.

  3. 03

    Understand the question

    Consider the question and the user’s access rights.

  4. 04

    Retrieve relevant context

    Find relevant passages the user is permitted to access.

  5. 05

    Answer with sources

    Prepare a contextual answer and show its sources.

This approach uses company knowledge without requiring model retraining. When sources are insufficient, the system should say so.

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